Frequently Asked Questions
About AVANCE Network Services
- Who is AVANCE Network Services ?
- What are the areas of expertise of AVANCE Network Services ?
- Who are the partners of Avance ?
- How can I contact AVANCE Network Services ?
- Can I join the team of AVANCE Network Services ?
Avance is a company of Information Technology consulting service .
We assist and endure the private and public organizations in the implementation of technology infrastructure solutions.
Our three main areas of technical expertise are :
- Networking (routing, switching, Qos)/Client and Server (Active Directory, MSFT)
- Security (Governance, Pen-tests, Firewall)
- IP Communications (Unified Communications, wireless networks)/Data Center (Virtualization, Bandwidth accelerator)/ Call Centers (change management, Platforms)
Avance does business with multiple partners :
- CISCO
- HUAWEI
- F5 Networks
- AVAYA
- Check Point
- Riverbed
- FORTINET
- RSA Security
- IP Celerate
- HP
- ServicePilot
- Videotron Business Services
- MicroAge
You can contact Avance through one of the following:
- By Instant messaging: Instant messaging
- By opening a ticket on our web site: Ticket de support
- By sending an email to support@asr-canada.com
- Call us at 514 866 0271.
Avance is always ready to recruit new talent to support our international team. Expertise required and positions are on the website, career category.
Services offered by AVANCE Network Services
- How to request an audit ?
- What are the formations offered by AVANCE Network Services ?
- When I should contact AVANCE Network Services ?
- Which product is adapted depending on my technology needs ?
The request for audit begins by opening a ticket on the site of AVANCE Network Services (Support ticket) or by talking to one of our experts at 514-866-0271. Once contact is established, an appointment will be set to begin auditing as soon as possible.
For a list of courses offered by AVANCE, see Audits/Formations of our website.
You can call us in case concerning a technological problem to solve, but in a more general way, we can help you in every step of the process of technological change, from evaluation of your architecture and your needs to support after implementation.
Depending on your needs, your present architecture and your projects, experts from Avance can offer you different solutions to help you better support your business model.
Support
- Does AVANCE Network Services offer support ?
- How does the support offer work ?
- How quickly my ticket will be answered ?
Avance has, from the start put an emphasis in supporting companies in case of problems. Through a range of support for a fixed term or for a bank of hours, Avance operates on site to identify and resolve the problem(s) in a sustainable manner.
The offer of support is divided into three levels, Bronze, Silver and Gold. All three levels of support provide decreases the time taken to begin an intervention as well as the status given to the clients. In addition, it includes a proactive offer which includes more regular action as the level get closer to Gold.
As soon as possible, depending on the availability of our experts. However, customers usually receive their ticket response within 24 hours after opening it.